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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Pay Plan (Page2)
Manage Pay Plan (Page 3)
Manage Pay Plan (Page 4)
Manage Pay Plan Description
1.0 Search for Customer
1.1 Analyze Eligibility and Negotiate Pay Plan
1.2 Request Add Customer Contact
1.3 Add Customer Contact
1.4 Add Alert for Pay Plan Denial
1.5 Determine and Populate Pay Plan Details
1.6 Request Add Pay Plan
1.7 Add Pay Plan
1.8. Add Alert for Pay Plan
1.9 Cancel Collection Process
2.0 Cancel Severance Process
2.1 Evaluate Existing Pay Plan
2.2 Request Cancel Pay Plan
2.3 Cancel Pay Plan
2.4 Identify Accounts with Pending Collection Processes
2.5 Identify Accounts with Active Pay Plans
2.6 Apply Pay Plan Criteria and Conditions to Payment(s) Received
2.7 Break Pay Plan
2.8 Affect Credit Rating-Cash Only Score
2.9 Mark Account for Review by Credit and Collection
3.0 Mark Pay Plan as Kept
3.1 Highlight Exceptions
3.2 Create To Do Entry
3.3 Evaluate Exception
3.4 Resolve Exception
3.5 Update Data
3.6 Request Complete To Do
3.7 Complete To Do Entry
Installation Options Control Central Alert Algorithms
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