Manage Pay Plan Description This section includes detailed descriptions of the steps involved in the Manage Pay Plan business process, including: • 1.0 Search for Customer • 1.1 Analyze Eligibility and Negotiate Pay Plan • 1.2 Request Add Customer Contact • 1.3 Add Customer Contact • 1.4 Add Alert for Pay Plan Denial • 1.5 Determine and Populate Pay Plan Details • 1.6 Request Add Pay Plan • 1.7 Add Pay Plan • 1.8. Add Alert for Pay Plan • 1.9 Cancel Collection Process • 2.0 Cancel Severance Process • 2.1 Evaluate Existing Pay Plan • 2.2 Request Cancel Pay Plan • 2.3 Cancel Pay Plan • 2.4 Identify Accounts with Pending Collection Processes • 2.5 Identify Accounts with Active Pay Plans • 2.6 Apply Pay Plan Criteria and Conditions to Payment(s) Received • 2.7 Break Pay Plan • 2.8 Affect Credit Rating-Cash Only Score • 2.9 Mark Account for Review by Credit and Collection • 3.0 Mark Pay Plan as Kept • 3.1 Highlight Exceptions • 3.2 Create To Do Entry • 3.3 Evaluate Exception • 3.4 Resolve Exception • 3.5 Update Data • 3.6 Request Complete To Do • 3.7 Complete To Do Entry