Detailed Business Process Model Description : Manage Pay Plan Description : 1.0 Search for Customer

1.0 Search for Customer
See Manage Pay Plan (Page1) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request to start a Pay Plan, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer.
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Installation Options - PERS-INFO-LF Person Information, Installation Options
NMFM-VALFMT - Person Name Validation
Installation Options - Control Central Alerts

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